Level Up Workshop: “Service is Black & White; Hospitality is Color”
Inspired by Unreasonable Hospitality by Will Guidara
 

As the summer season approaches, Tahoe Chamber, in partnership with Edgewood Tahoe Resort, invites hospitality and service-based professionals to a Level Up Workshop focused on elevating customer service into true hospitality. 

Facilitated by Kathy Healy, Training and Development Manager at Edgewood Tahoe Resort, this interactive session will provide practical, real-world strategies to strengthen guest connections, support team leadership, and create memorable experiences. Participants will explore how to lead with a people-first mindset, build emotional intelligence, align service with brand values, and turn everyday interactions into intentional moments that exceed expectations. 

This workshop is designed for individuals and teams looking to perform at their best during peak season through guided facilitation, hands-on learning, and actionable tools that can be applied right away. 

Kathy Healy is an HR professional with more than 10 years of experience in training and development, including nearly five years in luxury hospitality. She holds a PHR certification from HRCI and a master’s degree in organizational leadership, bringing a strong background in motivating and engaging teams through meaningful learning experiences.