Description

News travels fast online—especially bad news. Today, everyone is a critic and every single one of your customers has the ability to instantly publish their opinion about your product or service in places where it can be seen by thousands of other potential customers. All it takes is a couple of bitter reviews to put a major dent in your business’ reputation. That’s why online reputation management should be on every small business’ agenda.

Join us for an interactive, information-filled workshop and learn how to protect your business from flamethrowers and naysayers. In this workshop you will learn:

• Why you should care about your Yelp ratings
• Why negative reviews are a huge opportunity for your business
• How to craft and manage a winning presence on social media sites
• Proven strategies for responding to reviews—good and bad alike
• Free tools and resources for monitoring what people say about you online