Business Coaching: Customer Experience
Date and Time
Wednesday Oct 1, 2014
1:00 PM - 5:00 PM PDT
Wednesday, October 1
1:00 pm - 5:00 pm
Location
TahoeChamber conference room
169 US Hwy 50
Stateline, NV
Fees/Admission
$30 per workshop for TahoeChamber members
$60 per workshop for non-members
$100 for ALL workshops for TahoeChamber members
$200 for ALL workshops for non-members
Contact Information
Anne Marie Smith, Tahoe Tactical Team Program Coordinator
Send Email
Description
This workshop has been canceled.
Tahoe Tactical Team and Alexis Robin of P.link Coaching Center for Excellence presents a series of four business coaching workshops.
The Customer Experience workshop helps participants develop a strategy that focuses on what their customers value, cultivating a customer centric culture that gets their customers Yelping, Facebooking and Tweeting glowing referrals. Turn your angry customers into loyal advocates!
This workshop is ideal for businesses who interact with tourists and customers in person or on the phone. Calling all hotel people, shop owners, restaurant people and hourly employees. Find out what’s new in customer service.
Topics include:
- Understanding the customer journey
- Customer service basics
- Customer centric culture
- Managing upset customers
- Managing poor online reviews