Tahoe Family Hearing Clinic, PC, a privately-owned Audiology practice in South Lake Tahoe, CA, is seeking a part-time Patient Care Coordinator to join our team. We have been helping patients in our community since September 2022 and we are passionate about providing both the best patient experience and industry leading hearing healthcare technology the market has to offer.

We seek a patient-focused customer service administrative office professional who is passionate about helping people and interested in developing a career in the field of Audiology.

If you are motivated to go above and beyond, inspired by working with the best team, and compelled to do the right thing then our organization is exactly what you’ve been looking for.
 
CULTURE, ATTITUDE, and ATTRIBUTES are very important to us so the ideal candidate must be:
• People oriented
• Independent
• Patient-centric with great listening skills
• An organized multi-tasker
• Detail oriented
• A self starter who exudes positive energy
• Friendly & compassionate
• A great teammate
• Excited about professional development
 
The following DUTIES & RESPONSIBILITIES are central to the role:

• Manage patient scheduling including discussing patient requirements, confirming patient details, and scheduling appointments in alignment with provider requirements
• Foster patient satisfaction and improve clinic productivity
• Insurance verifications & prior authorizations
• Maintain and foster strategic vendor relationships including invoicing department
• Maintain patient records & manage patient charts
• Inventory management in electronic medical records system
• Extensive customer service utilizing email, phone calls, text messages, and in-person interactions
• Process hearing aid orders, cleanings, and repairs
• Assist audiology team with other audiology aid functions
• HIPAA compliance and ethics
• Assist operations with office management
• Community outreach and office marketing
• Maintain clean, organized, and welcoming clinic environment by completing routine office upkeep and cleaning responsibilities
 
To ensure success, candidates should also possess the following EXPERIENCE & SKILLS:
 
• Minimum 1 year sales or customer services experience
• Proficiency in insurance verifications, authorizations, and other required patient benefit determination
• Demonstrated experience building strong positive relationships with patients, strategic vendors, and community members
• An ability to communicate verbally and in writing with utmost clarity
• Proficiency with Microsoft Office suite of products
• Proficiency with Google Suite of products
• High School Diploma
• Business school or Associate degree preferred
• Bilingual in English and Spanish preferred